Pros
Great access to Hospitality Market because of the prominence of Onity's name in the industry. They are late in developing new products for the industry due to an older Philosophy of let innovators fail and work out the bugs then Onity will cautiously try something new. Fortunately they have reversed this philosphy as it did not serve them well in the hospitality market place.
Cons
Silos in Onity departments keep the message from their customer's from having much impact to change Onity for the better. Very little sense that departments work together or have the same goals. Many disconnects between the customers we serve and what we actually do to serve our customers. Information flow & feedback between departments and employees that is consistent with an overall vision of customer service is practically nonexistent. Customer service is done by the heroic efforts of some dedicated employees against a corporate culture of upper management that pays lip service to customer service.