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      Onit

      Engaged employer

      Onit reviews

      Excellent Onboarding and Supportive Culture - Customer Success Manager (CSM) Onit Employee Review

      5.0
      Sep 17, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      As a new hire, I’ve been incredibly impressed with Onit’s onboarding process, it was seamless, well-structured, and gave me clear direction from day one. My team has been nothing but supportive, always willing to answer questions and help me succeed. What stands out most is the open communication from the executive team; they are transparent, approachable, and actively engaged in sharing the company’s vision. The culture here fosters collaboration and growth, and I truly feel set up for long-term success.

      Cons

      None so far, everything has exceeded my expectations

      avatar
      Onit Response
      8mo
      Thank you for sharing your experience and for highlighting your onboarding journey with Onit. We’re so glad to hear that the process felt seamless and that you’ve felt supported by your team and our leadership. We’re excited to support your success here!

      Explore other reviews about Onit

      5.0
      Apr 14, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      My time at Onit has been one of the most impactful experiences in my Career. The opportunities that have been presented alongside the trust that my leadership has in me/my team to push projects forward has been incredible. The people I get to work with on a daily basis genuinely want to see each other succeed, celebrate wins, help where needed and always encourage each other to grow. Onit's benefits are top of class when it comes to leave programs including parental leave, flexible time off, flex Friday's, and overall work-life balance.

      Cons

      There is opportunity to enhance our integrations between platforms and reduce manual work

      1
      avatar
      Onit Response
      4w
      Thanks for taking the time to share your feedback and for highlighting what you enjoy about being part of Onit, particularly the people, the work, and our benefits. We’re glad to hear those aspects of your experience are resonating. We also appreciate your candid input around opportunities to improve how we leverage technology. We agree that this is an important area of focus. We’re actively investing in AI, automation, and broader technology enhancements to simplify workflows, reduce friction, and enable our global teams to work more efficiently. Our goal is to create a more seamless experience that allows our employees to focus on meaningful, high-impact work while delivering even better outcomes for Onit customers. Feedback like yours plays a role in helping us prioritize and accelerate these improvements, so thank you again for sharing your perspective. We’re committed to continuously evolving and making our workplace even better!
      2.0
      Jun 6, 2026
      Sales development representative (sdr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Catered Lunches at end of month. A few helpful people around the office.

      Cons

      Territories changed almost on a monthly basis. Heavily Micromanaged. No Inbound opportunities. 20 meetings of almost pure outbound to hit monthly quota. Constantly rapidly changing products, goals ,and requirements. No longer salary. No room for promotion.

      2
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      Onit Response
      2d
      Thank you for sharing your feedback. We’re happy to hear you had positive interactions with colleagues and enjoyed the in-office activities like the monthly lunches. We also hear your concerns about territory changes, outbound expectations, and shifting priorities. We are constantly working towards creating more transparency, clarity, and support to employees as a whole. We appreciate you taking the time to let us know your experience. We wish you all the best moving forward in your career. - HR Team
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