Poor way to treat a good customer - Anonymous employee OneUnited Bank Employee Review

We don't show proper respect for our customers. We had a really nice guy close a big deal with a large pharmaceutical company and want to add his company name (DBA- Doing Business As) to his personal account or open a (DBA) business account. Instead of simply explaining to him that we are not a national bank, we had him come into the Dorchester MA Branch office (from Texas where his business is located) , which would have been a real inconvenience if his wife was not already attending Harvard in Cambridge MA and had him fill out all the paperwork, when we knew that we were never going to give him a business account. We tried to make him feel that he was not qualified, when it was our limitations that made the account not feasible for our branch. We never volunteered that we are a local bank and not a national bank that does do business transactions with companies registered across State lines. His wife had wanted him to start keeping money in a Black Bank, but instead he is leaving the money from the new customer in Capital One Bank and closing both his checking and savings accounts at One United. I will go to work for a better bank when I get a chance.