Pros
One or two managers that actually care.
Cons
It's exactly what you would expect from a subpar call center. Young people, immature and unprofessional. I have never witnessed so many HR violations and so little interest in upholding any type of standards. This company serves Verizon, T-Mobile and AT&T's customer service base. It baffles me how these three companies have NO clue as to what type of company is serving their customers. The owners/board rely on managers with little to no management background and a team of people who cannot keep a full staff past the training period. Once on the floor, you will soon realize that you are a very small fish in a pool of sharks. Managers are having relations with the younger employees; the smoking of MJ is out of control. You can't walk past anyone without smelling it. I've seen young ladies dressed like they were going to a night club. It's sad actually how management and the owners exploit the employees. No real conflict resolution with HR, people being fired with no cause other than being in the crosshairs of internal gossip and cat fights. It's understandable that they can get by because people need jobs and they exploit that by hiring people who really have no other options. Once onboard, you're forced to deal with the egregious behavior and feel even less than because you have no one to turn to to address it. The turnover rate is high and disappointment in what you're actually getting into is even higher. Even transferring to the Broadway location in Brandon was a bust. Females fighting in the parking lot, people smoking in the seating area and let's not start with the inappropriate shenanigans going on between staff members and managers. Look, if you just need something to bring is some money until you get it together - this is it if you can make it through training, otherwise, this is not for real professionals that have real solid customer service skills. I'm a Verizon customer and it's disgusting to know what really goes on behind the scenes. Too bad they and the others have their names attached to this place.