Customer Advocate Center - Anonymous employee OneDigital Employee Review

Strong company culture focused on taking care of employees and clients. Excellent place to work, as long as you're willing to put in the time and effort.

Not necessarily a con. Still a relatively young, and growing firm that is building out structure.

The people you meet who do the same thing as you and 10% of the sales managers are great and actually normal

Pay is terrible. In the interview they make it seem like you will be making $50k+ after you close some calls but it takes 1.5+, probably 2+ years to even get a $1 raise based on sales. You get 6 hours of PTO a month which is not even a full day and they fire people who go over. They expect you to dial with no breaks in between dials for 8 hours if you do not close your inbounds, which are all based on luck. The role requires minimal selling skills and success is 80% based on luck and who you get on the phone which is all based on a queue. If you do not convert these the inbound leads they have you dial all day and the #s you dial, probably 30 other agents have dialed already that same day. Feel bad for the people who are in their CRM because they get double digit calls each day from us. Oh yeah, and your bathroom breaks are timed.