Avoid if you value your sanity - Customer Service Agent One Manchester Employee Review

1.0
Apr 14, 2026
Recommend
CEO approval
Business outlook

Pros

I seriously suggest the company look up the meaning of pros. In the dictionary as they are none

Cons

Discrimination against disabled Discrimination based on religion Bullying managers who lie about staff and make serious allegations without any evidence Sexual harassment

Explore other reviews about One Manchester

2.0
Apr 26, 2022
Recommend
CEO approval
Business outlook

Pros

Has been a great place to work in the past but new CEO has brought in her own team and wiped out most of the staff that have been there years.

Cons

No loyalty to staff. Dreadful place to work despite all the hype about benefits packages. Lots of people leaving or off sick

6
avatar
One Manchester Response
4y
Thank you for taking the time to share your feedback. We appreciate and value your input as a colleague of One Manchester. As you are aware, One Manchester is currently delivering the Shaping our Future programme which will improve services to our customers and colleagues. We appreciate change can be difficult at times, and have introduced various listening initiatives and a monthly colleague survey so we can understand and act on any key issues. We're also committed to being transparent through the process, which includes regular updates to all colleagues and our Board. We encourage you to discuss your concerns with your line manager or a member of our People Team, who will enable you to share your feelings in confidence so that we can work together to alleviate some of the concerns you have. Our intention is to make One Manchester a great place to work, and somewhere where you are happy and can thrive. Thanks again for sharing your feedback and we look forward to hearing back from you.
3.0
Mar 27, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The money is very good

Cons

Crazy environment that lacks any consideration for its staff. Driven by unrealistic ELT objectives

1
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