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      One Manchester

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      One Manchester reviews

      Toxic culture - Prefer Not to State One Manchester Employee Review

      1.0
      Nov 19, 2025
      Prefer not to state
      Recommend
      CEO approval
      Business outlook

      Pros

      There are some wonderful colleagues that work hard to support customers.

      Cons

      Where to start! The executive team are awful. They are bullies and protect their favourites. The place is full of the CEOs friends who act as her spies. They waste customers money on parties and food events to try and make out they care about their staff, when the reality is they know most colleagues are working excessively. Although the favourites are living a charmed life. The CXO is notorious, everybody is scared of her. I cannot stress enough how colleagues feel about them. The turnover is insane, people don’t stay and the ones that do have had their confidence eroded to the point they don’t feel they can.

      avatar
      One Manchester Response
      6mo
      Thank you for sharing your experience. We’re pleased you found support among colleagues, and we take concerns you’ve raised about leadership seriously. Our aim is to build a culture that is both high challenge and high support – where colleagues are challenged to achieve our ambitions but are equally given the respect, reward and encouragement they need to thrive. We recognise that leadership plays a vital role in this balance, and we're committed to ensuring it's consistently demonstrated across the organisation. Your feedback will be shared as part of our ongoing work to strengthen accountability and improve our colleague experience.

      Explore other reviews about One Manchester

      2.0
      Apr 26, 2022
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Has been a great place to work in the past but new CEO has brought in her own team and wiped out most of the staff that have been there years.

      Cons

      No loyalty to staff. Dreadful place to work despite all the hype about benefits packages. Lots of people leaving or off sick

      6
      avatar
      One Manchester Response
      4y
      Thank you for taking the time to share your feedback. We appreciate and value your input as a colleague of One Manchester. As you are aware, One Manchester is currently delivering the Shaping our Future programme which will improve services to our customers and colleagues. We appreciate change can be difficult at times, and have introduced various listening initiatives and a monthly colleague survey so we can understand and act on any key issues. We're also committed to being transparent through the process, which includes regular updates to all colleagues and our Board. We encourage you to discuss your concerns with your line manager or a member of our People Team, who will enable you to share your feelings in confidence so that we can work together to alleviate some of the concerns you have. Our intention is to make One Manchester a great place to work, and somewhere where you are happy and can thrive. Thanks again for sharing your feedback and we look forward to hearing back from you.
      1.0
      Apr 14, 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      I seriously suggest the company look up the meaning of pros. In the dictionary as they are none

      Cons

      Discrimination against disabled Discrimination based on religion Bullying managers who lie about staff and make serious allegations without any evidence Sexual harassment

      2
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