Treat as a stepping stone, hop fast to another company - Medical Service Coordinator One Call Employee Review

1.0
Nov 9, 2022
Recommend
CEO approval
Business outlook

Pros

Some areas allow you to work from home.

Cons

It’s a fast-paced call center. If you are in a scheduling or intake department you must be able to multitask and meet unrealistic productivity goals while being micromanaged on every aspect of your workday. If they tell you that you will be “laterally transferred due to business needs” that means you get to keep your pay but you will be placed wherever they need people which is usually a demotion back to square 1, on the phones, in scheduling. There is always a shortage of people in operations. It is also incredibly hard to take time off due to the limited availability of hours allowed per team.

Explore other reviews about One Call

5.0
Nov 25, 2025
Recommend
CEO approval
Business outlook

Pros

Throughout the interview process, the leaders at One Call kept talking about their culture and the people that make it so great to work there. I was skeptical since most companies talk a big game but One Call actually delivered! Their culture is unmatched and everyone genuinely cares about one another and the consumer (the patients we serve).

Cons

Sometimes the company operates as the world's oldest start-up company.

1.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

The hard working people developing and testing the software are good people who just want to succeed.

Cons

Run fast, don’t just run. Upper management is non-existent and bent on doing everything with AI at all costs. People are leaving in droves for better pay and less stress. There is no plan.

1
See reviews by: Helpful|Rating|Date|All