Pros
The work should be simple, but it is not due to the company claiming they want efficient scheduling of patients for care. They do not. They want increasingly complex, stymied service to keep those cases running long,, repeated loops in their system to justify call dollars. They want step by step by step juggling, bouncing patients, medical staff, finger pointing with providers and referring medical staff, endlessly. It's tiring to struggle to meet their demands of ever moving goal posts driven by monotonous and unhelpful, hands off management. You will struggle for every dollar you earn, unless you socialize just right with the upper management. Who has time for that. Besides singles in between classes? Management has the maturity of high school cliques.
Cons
Unclear goals, unfairly applied standards, hypocritical and uncaring management, ever changing goals will assure you only male a meager living you must thrash your work station to mete out on the daily. If you're not pretty, you don't move up. I know great people who regularly scored in the top 3 daily for more than 2 years and got NO chance for promotion, not even considered. Higher executive management and c - level executives talk a lot about how caring they are, but believe me, anything they give comes with later jilting you out of better rewards, benefits or even unemployment during the pandemic. They are still just a call center, with a call center mindset, through and through.