Unorganized and poor planning management. - Courier OnTrac Employee Review

2.0
Jun 9, 2010
Recommend
CEO approval
Business outlook

Pros

Laid back friendly atmosphere. Easy to approach and talk to managers. Easy access office. Servicing a top tier online retailer. Work on ones own.

Cons

Inability to predict future workloads, bordering on absurd and seemingly abusive. Excessive independent contractor fees countered with minimum payouts. Continued false promises and changing agreements based on whim and what sounds right for the moment. The amount of work needed to accomplish each day to satisfy wear and tear on ones vehicle, cover contractor fees and fuel, one would be better off working in the retail service industry or Burger King. Everything is done by the seat of ones pants in the office. No laid out path is founded for new drivers. Contractor pay is arbitrary and word of mouth. Had the feeling that I was being used and abused. My last conversation with my coordinator was, your being paid for your time not per piece.(Due to lack of work.) Ok. How much am I being paid. I don't know you will have to speak with the manager, he's out though. You can ask him tomorrow.

Explore other reviews about OnTrac

5.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Ample opportunities for career advancement, coworkers are amazing, management is really helpful and is there for you, flexibility and your set up for success here.

Cons

The pay could be a little better for certain positions.

1.0
Jun 28, 2026
Recommend
CEO approval
Business outlook

Pros

It is a pay check

Cons

This is solely for the IR/sunrise shift. -Poor management/leadership they don’t communicate well and yell and talk down on you. They got rid of the managers that we actually liked working for a few months ago. People have quit because how she treats us handlers . -scheduling - have you start earlier but take an hour lunch . Make it make sense - hard workers - they will run you into the ground , while the lazy/slower workers don’t get pushed or worked as hard. A lot of favoritism here - safety hazards everywhere - pallets not spaced , irregular boxes / oversized boxes lining the belts and exits of the trucks - training - very poor . They will put new people on the van lines and not even explain/show what needs to be done . They do not train us how to brick load or build a solid wall. -personnel - revolving door . They waste time onboarding people just to have them work a week then leave sometimes just a day or two . On any given day 8-10 people call in . Then the burden is on the people that show up . Pay - they need to pay a differential for night shift . It might keep more people . I have seen the good and bad here . The current situation is the bad .

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