Excessive corner-cutting leads to culture of indifference among independent contractors. - Customer Service Representative OnTrac Employee Review

2.0
Oct 6, 2013
Recommend
CEO approval
Business outlook

Pros

Branch management seems to be doing their best.

Cons

This company simply does not want to pay for reliable Independent Contractors. Any steady and reliable IC's that are hired usually quit upon receiving their first paycheck, leaving the company to work with ones that are either incompetent or indifferent at best. This leads to less-than-stellar customer service, and nightmares for Customer Service Representatives and Project Managers who are left to do damage-control. To make things worse, upper management then blames the PMs and CSRs for failing to talk IC's into finding their compensation to be adequate. Branch managers are left attempting to bail out a sinking ship.

Explore other reviews about OnTrac

5.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Ample opportunities for career advancement, coworkers are amazing, management is really helpful and is there for you, flexibility and your set up for success here.

Cons

The pay could be a little better for certain positions.

1.0
Jun 28, 2026
Recommend
CEO approval
Business outlook

Pros

It is a pay check

Cons

This is solely for the IR/sunrise shift. -Poor management/leadership they don’t communicate well and yell and talk down on you. They got rid of the managers that we actually liked working for a few months ago. People have quit because how she treats us handlers . -scheduling - have you start earlier but take an hour lunch . Make it make sense - hard workers - they will run you into the ground , while the lazy/slower workers don’t get pushed or worked as hard. A lot of favoritism here - safety hazards everywhere - pallets not spaced , irregular boxes / oversized boxes lining the belts and exits of the trucks - training - very poor . They will put new people on the van lines and not even explain/show what needs to be done . They do not train us how to brick load or build a solid wall. -personnel - revolving door . They waste time onboarding people just to have them work a week then leave sometimes just a day or two . On any given day 8-10 people call in . Then the burden is on the people that show up . Pay - they need to pay a differential for night shift . It might keep more people . I have seen the good and bad here . The current situation is the bad .

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