Yup - Dispatcher OnSource Employee Review

Great Team environment in office

I have nothing to add here

Good pay and nothing else.

As an independent contractor, I performed 3 jobs for this company. The first one was on a Saturday and I drove over an hour round trip. The app did not work properly for me so I called. Was told tech support wasn't there and she couldn't help me. They expected me to return another day. Was not paid for this job. Nobody from support ever contacted me. Ever. The second assignment went well. Once again though, the app did not work properly so I shot photos according to the assignment sheet. I forgot to upload one photo. They actually rated me - I had no clue. I got a 4 (out of 5) just because of the one missing photo.They couldn't just ask me for the photo. The third assignment. Once again, the app was not working. I drove almost an hour round trip. I took photos using my phone and planned on uploading them as I did the last assignment. Well this time, there was no link for me to click on to upload them! I emailed OnSource at least THREE times with a screenshot of what I was seeing and not one person has replied! Of course because their lack of support, I will not get paid for this assignment. When I state the app didn't work for me, we are instructed to hold our phone a certain way (with the home button to the right). When I did this, I received a message stating I wasn't holding my phone correct. I tried every single angle. Nothing. We can't even get past that first screen to take required photos. This company is junk.