Pros
Salary, many passionate employees, CEO/Founder working to paint a good vision, historically was a very good, high growth company.
Cons
Was a good company, but leadership changes over last 18 months have been poor choices. While the founder and similar roles work hard to create a good company culture, leadership of support group uses fear, subtle threats as a way to push people. This lack of leadership skill creates a sense of distrust within the team and is very demoralizing. Too often, managers try to spin or rephrase comments to tell our team what our customer support leadership meant to say. It's also clear managers are frustrated by this poor leadership and it trickles down and impacts them. Telling people that customers are thanking "you" for what "you" did is insuting to everyone who worked to make changes/improvements. Taking credit for "a job well done" when there are still so many customer complaints and so much work to do, is absurd. Omnicell needs new customer success leadership who knows what leadership is and that should align with the the company's goals of creating an empowering culture, not a selfish interpretation of it.
