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      Omnicell

      Engaged employer

      Omnicell reviews

      Technical Experience with Room for Opportunities and Improvements - Helpdesk Technician I Omnicell Employee Review

      4.0
      Nov 28, 2025
      Helpdesk technician i
      Recommend
      CEO approval
      Business outlook

      Pros

      > Opportunities to develop strong troubleshooting and technical support skills. > Exposure to a wide range of hardware and software systems used across healthcare facilities. > Supportive team members who are willing to collaborate and share knowledge. > Fast-paced environment that keeps the work challenging and engaging. > Clear impact on customer operations and patient-care workflows, which can be rewarding.

      Cons

      > High call volume and workload can lead to burnout during peak periods sometimes. Helpdesk need to be increased as they are the face of the company. > Limited communication between departments can create delays or duplicate work. > Advancement opportunities are too late and never defined.

      avatar
      Omnicell Response
      6mo
      Thank you for sharing detailed feedback about your experience and for being part of team Omnicell for the past few years! While we're glad to hear that you value the support of your team, the opportunities for technical growth, and that you find meaning in your work, we also recognize the challenges you've highlighted. We are actively working to improve these areas, however, we encourage you to connect with your direct supervisor to discuss workload and available support if you're feeling overwhelmed. You can also explore our BREATHE EIG for resources and community focused-wellbeing. Thank you again for being part of the team!

      Explore other reviews about Omnicell

      5.0
      Jun 16, 2026
      Cyber security analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Good Work/ Life balance. Unlimited PTO, Great Manager and Great Team to work with

      Cons

      If anything, I would say Career advancement opportunity.

      2.0
      Jun 10, 2026
      Windows systems administrator
      Recommend
      CEO approval
      Business outlook

      Pros

      Worked for them for 7 1/2 years until after COVID, and no one came back to the office. Only 4 people remained in the office, shipping, and IT. After the owners sold them the building, Omnicell canceled the lease and was told that the lease would end in August 2022. I saw it coming after COVID, and no one was in the building. No offer to find other positions in the company. They do cuts all the time when stock prices go down, which is a sign of trouble ahead. Bad MGMT to many Top Dogs

      Cons

      I'm overworked and underpaid, and I plan to work off the clock at times.

      1
      avatar
      Omnicell Response
      1w
      Thank you for sharing your experience and for the many years you spent with Omnicell - seven and a half years is a meaningful commitment, and we truly appreciate your contributions. We’re sorry to hear about your experience, particularly around communication, workload, and compensation. We recognize how challenging periods of change can be, especially following COVID, and appreciate your feedback on management structure and workforce reductions. We take concerns about workload seriously and encourage open conversations so employees feel supported. We also encourage the use of resources like our EAP and BREATHE employee impact group for additional strategies and support. Thank you again for your candor and your time with Omnicell. We wish you all the best in your next step.
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