Great Health Coaches, Management Needs Work - Anonymous employee Omada Health Employee Review

It sounds like you had a frustrating experience understanding what you were doing well and what you could improve upon as a Health Coach. In efforts to improve feedback between managers and their direct reports, we recently implemented a performance management program for coaches. Before implementing this, managers and coaches collaborated to develop key performance metrics. With this program, our goal is to ensure that health coaches understand the opportunities for growth within the team, the metrics used to evaluate their performance and the ways in which they can provide and receive feedback from managers and peers alike. In terms of your point of view that upper management is secretive, quite the contrary, transparency is one of our core values. As part of our practice to be transparent, we take extra care to use the proper channels to communicate sensitive company-confidential information. Additionally, we often reiterate the need for our employees to honor confidentiality guidelines. While this may come across as being secretive, we believe it’s what we need to do to serve the best interest of the company. Thanks for writing, and best of luck on your future endeavors.