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      Olo

      Engaged employer

      Olo reviews

      Great people but poor leadership and pay - Customer Support Team Lead Olo Employee Review

      1.0
      Jul 7, 2026
      Customer support team lead
      Recommend
      CEO approval
      Business outlook

      Pros

      The people were great. half day summer Fridays are good, work life balance is decent, company was once great in the beginning, truly was once the standard of support teams

      Cons

      Everything else, Leadership is clueless, heartless and only trying to serve themselves. There has been 5 layoffs in 4 years. the pay is below market value, the perks? gone, bonuses? non existent. PE has ruined a already sinking ship. The support team? all outsourced and they have a huge turnover due to their own incompetence

      Explore other reviews about Olo

      5.0
      Jun 30, 2026
      Operations
      Recommend
      CEO approval
      Business outlook

      Pros

      Best-in-class product, strong leadership, strong values

      Cons

      A lot of work and hustle but it pays off

      5.0
      Jun 30, 2026
      Seniordirector
      Recommend
      CEO approval
      Business outlook

      Pros

      Great team, benefits and culture. Amazing experience for 10+ years!

      Cons

      Some micro managers and stressful to hit implementation numbers with limited staff

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