Remote work is great, but perks disappeared - Customer Service Representative Olo Employee Review

Fast moving industry, best in class product, with a wealth of customers.

shifts in strategy that come with scaling companies, not always a negative

This place isn't deserving of the sub-3 star glassdoor rating. Promise. Primarily that's driven by half a dozen layoffs from '23 - '25. And yeah that sucked. But they overhired, too. Great salary and benefits. Not a crazy hustle culture. Really kind people all around who are willing to help. Cool companies use Olo and love Olo. Positive on CEO, still. We still are better than our competition.

The layoffs were rough. Olo App feels questionable. Some products taking way too long to bring to market. As an older organization (20 years now), there's some workflows, data, information, etc that just never got updated and leads to a ton of manual work. Kind of embarrassing with what's possible w/ AI. Easy to identify who the detractors are, at a company full of positive and helpful people.