Pros
if you are smart, clever, attentive, organized, and curious, you will do VERY well in a customer service position. If you lack any of the above mentioned, hopefully you're pretty so the rest of the office can tolerate you. Some of the management team are amazing, compassionate, easy to talk to,
Cons
I used to be so proud to say I worked here... However, the last 4 years has changed for me, a lot. I've been here for many years now and it's a slap in the face every time we get our annual cost of living raise. For example, everyone works in maintenance or on the dock receives an additional .90 per hour...BUT, not if you work in the office, you'll only get 3 or 4% of your current pay...That screams volumes to me about their appreciation, or lack thereof, the people who handle the pencil pushing. The last 6 years, I've seen nothing but complete idiots get promoted. This is an absolute 'boys club' and if you ain't lucky enough to be one of the boys, well, hopefully your mortgage/rent isn't too high. If you are in an office/administrative position, hopefully you're comfortable doing that for the rest of your career. I had one of the Asst Terminal Managers tell me that there's nowhere for me to go as far as advancement.