Pros
The only pro I can think of is that I enjoy doing this job, but none that apply to the company itself.
Cons
Official is sleazy, and it's embarrassing to be sent out in the field and try to explain the vast shortcomings of the company to customers. Communication between customers, the office staff, and technicians is absolutely dismal. Technicians are forced to deal with customers who are unhappy on a regular basis, mostly due to this lack of communication. I have lost multiple beloved regular customers who were just fed up with how the office staff treat them, ignore them, swindle them. I lost one of my favorite clients today because one of our "inspectors" casually waltzed around their home from the ground, pointing out multiple openings in the roof vents where rodents are entering, then quoted a cost of almost $2'000 to seal the attic. My client called out Explorer Pest Control for a second opinion. Their inspector actually got up close to the "entry points" with a flashlight and proved the Official inspector was making up sruff to drive up the price. My client was so put off she's changing companies, but wanted me to know how much they loved the service I myself provided. Official has also been consumed by a money hungry conglomerate from Sweden who lures in independent companies with nonsense technology, like passive infrared sensors that are hardly monitored by staff. Since this company takeover, the work load has increased to levels that are draining my life force. I can't remember the last time my route didn't run over 9 hours, with an average closer to ten. Every day. You learn you have ZERO confidence informing your supervisor of something actually important will resonate with them and be resolved.
This company is a joke. No morals. No care for technician well-being.