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      Octopus Electric Vehicles

      Engaged employer

      Octopus Electric Vehicles reviews

      Stressful and confusing job role - Customer Operations Specialist Octopus Electric Vehicles Employee Review

      3.0
      Sep 26, 2025
      Customer operations specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people work here Great perks including a car allowance and gym perks Great hybrid work ability, this is a big positive of working at OEV Can definitely learn a lot about customer operations so it is a good entry level job to learn how to work in a fast paced environment

      Cons

      The job role is confusing and stressful, all of customer operations seem to be unhappy and staying after work is often necessary to complete tasks. There is also a lot of difference in how teams are treated and this is because different team leaders lead their groups differently. This means that issues of annual leave and sick pay are often treated differently leading to a lot of workplace unhappiness as well as this is discussed in operations. Confusing progression, after you have become a senior you are unable to become a '1D' as there is no concrete guidelines or examples of how to get to this level, this is disheartening. Progression often takes a long time and you may be working on progressing to a different band for a 6 months to a year whilst already taking on the responsibility of this band. I would recommend working at OEV but I could not recommend the customer operations role

      avatar
      Octopus Electric Vehicles Response
      8mo
      Thank you for your feedback and I am sorry to hear that you found the Customer Operations role stressful and confusing. We have recently launched our weekly key focus, so that team members know priorities that need to be worked on and we've seen some great improvements as a result. It's not unusual for progression within our bands to take up to 6 months as individuals can set their own pace for this - we do have defined guidelines for each band and these are readily available, so no-one should feel stuck at any level and can check on their process with their Team Lead or Manager. You're absolutely right that people should all be treated fairly and consistently, and we're working hard to ensure there is equity across the teams by conducting leadership training and having regular cross-team check-ins. Thank you for raising these points, I wish you success in your next venture and we will continue to communicate out and improve on the areas you have highlighted. Alys Peart Chief of Staff

      Explore other reviews about Octopus Electric Vehicles

      3.0
      Apr 20, 2026
      Customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits Lovely people Social events Inclusive culture Monday and Friday free lunches in London Nice office Positive goals for the environment etc.

      Cons

      Octopus used to be a great place to work, but many staff members have since left and it's not the same. External hiring brought in poor management, and culture changed dramatically, with the senior leadership team having little training and bad communication. The company would be a much better place to work if it had HR. A lack of HR has led to poor handling of situations, and staff are left unable to raise issues. Most complaints are about management, but management are the ceiling. It can be quite cult-like, with staff who have worked there a long time unable to take criticism against the company. Progression is poor unless you are a favourite, and have never spoken up about issues before. I've given 3 stars as for the most part, working there was enjoyable, but the customer success team as a whole is not a team you want to join.

      avatar
      Octopus Electric Vehicles Response
      2mo
      Hi there, thank you for your feedback. We’re really glad you enjoyed the office vibes, the team, and our mission, those things are the heartbeat of what we do. We totally hear you on how much we’ve changed. Scaling fast is a wild ride, and while we’re always aiming to get better, we know our culture is a bit "all-in" and might not be the right fit for everyone. On the HR front, we definitely do things differently. We don't have a traditional HR department because we believe that everyone at Octopus works in HR; we want every person to feel a direct responsibility to look after one another rather than offloading that care to a separate team. It’s a unique way of working that relies on open communication, and we’re sorry to hear it felt like there was a ceiling during your time here. Regarding progression, we’re actually super proud of our track record for internal growth, we have so many examples of people moving across the business and rising through the ranks. We’re always looking for ways to make those pathways even clearer for everyone. We really appreciate you speaking up, as it helps us keep an eye on how we can better support our people as we grow. Wishing you nothing but the best in your next role! Alys Peart - Director of Employee Experience
      5.0
      Jun 22, 2026
      Vehicle operations specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      The culture and the benefits available are amazing.

      Cons

      I have not been here long enough to have any complaints yet.

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