Pros
If you're starting your IT career, this is a decent place to get hands-on experience. You'll be exposed to a variety of support tickets and can develop practical troubleshooting skills. Internship opportunities can be valuable for building a foundation.
Cons
In my experience, the department faced challenges related to leadership visibility and team dynamics. Some senior staff members appeared to have close personal relationships with management, which at times impacted accountability and fairness. Junior staff were often responsible for the bulk of technical work, while some senior personnel had fewer day-to-day responsibilities. Leadership was not consistently available, and focus seemed divided between internal priorities and outside interests.