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      OTRS

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      OTRS reviews

      Trust, openness and autonomy - Anonymous employee OTRS Employee Review

      5.0
      Apr 24, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Working autonomously is very important at the OTRS Group, which is a positive aspect for me. You are shown a lot of trust and always have the freedom to contribute your own ideas.

      Cons

      When working from home, you have to find a way to separate your private and professional life as best you can, which can sometimes be a challenge.

      Explore other reviews about OTRS

      4.0
      Mar 28, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible working times Friendly and talented colleagues Good benefits (insurance/vacation) Encouragement to take PTO

      Cons

      Growing company so there can be long hours for some projects Not as competitive remuneration

      2.0
      Nov 5, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, flexible work hours

      Cons

      OTRS was a great place to work until everything went down with the merging with the French company EasyVista in December 2024 and their management took over. This review is about the Management from EasyVista. The open culture changed to strikt top to button management. You only receive orders without the ability to provide your thoughts. Meetings without any agenda. Meeting schedule changed 3 times or get just deleted. Back and forth decisions. Micro management… blaming others for their management mistakes… incompetence, ignorance - the worst of the worst- you name it, they will do it!

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