Miserable, Boring, and Depressing Work Environment - Accounting Specialist OTIS Employee Review

1.0
Jan 21, 2010
Recommend
CEO approval
Business outlook

Pros

• The biggest pro was working with great and friendly people, other accounting specialists and administrative personnel, NOT the managers or senior management. • They pay for continuing education (MBA/Masters), BUT with restrictions – working a minimum years of service. • Opportunities to apply to internal positions in other locations in US and worldwide. Also, opportunities to apply to other United Technology companies (Hamilton Sunstrand, Sikorsky).

Cons

• Work Life Balance does not exist. Late Hours and Saturdays are required. No Flexibility. Trapped in your cubicle all day. There is no motivation to work here! No feeling of job satisfaction. • No training for newly hired people, instead you get an very outdated manual about the elevator industry and its accounting practices that puts you to sleep when you read it. There has been a history of numerous turnovers. It takes management a very long time to hire new people in open positions. • Managers do not communicate at all or maintain good working relations with their employees. They do not push back on extra projects from senior management that are a big waste of time and do not add value to the company. Also, managers do not allocate work/projects properly throughout the department but instead opt to do it themselves or forget about it. • Senior management and managers do not communicate or pass on vital information that is important for the accounting specialist to do their job. Salary information, such as delayed merit increases or promotions is found out by accident or through gossip. • This company is very big on being cost-efficient (CHEAP) and no frills. For example, you have to pay for that coin-operated machine cup of awful coffee that's in the kitchen. Garbage pail at your desk is emptied every other day. • Not all open positions in other office locations are posted on the job portal. If you apply for another position, your manager is notified immediately. • Finally, the benefits are the pits.

Explore other reviews about OTIS

5.0
May 12, 2026
Recommend
CEO approval
Business outlook

Pros

Real team work oriented. Feels very much being part of the company

Cons

Needs juggling multiple jobs! A lot of travel involved. But great learning opportunities follow these.

1
1.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

Otis is a well-known company with a strong brand name, established customers, and exposure to major commercial accounts. The role gives you real responsibility quickly, especially if you are managing a service territory with active customer issues, contract renewals, and operational escalations. The experience can build strong skills in account management, customer retention, field coordination, problem solving, and handling high-pressure customer situations. You get direct exposure to customers, technicians, operations, and leadership, which can be valuable if you want to grow in service, sales, or facilities-related industries

Cons

The biggest issue is poor management. The branch has serious operational problems, but leadership does not seem to have a clear plan to fix them. Instead, the pressure gets pushed down to the account manager, who ends up dealing with angry customers, unresolved service issues, delayed communication, and internal problems they do not fully control. Management needs to take more ownership of the environment they are putting employees into. New hires should not be expected to clean up long-standing territory issues without proper training, realistic timelines, and real support. There is a big difference between holding people accountable and blaming them for problems that were already there. The leadership style feels reactive instead of organized. Problems are addressed after they become urgent, communication is inconsistent, and expectations can feel disconnected from what is actually happening in the field. This creates unnecessary pressure on employees and makes it harder to rebuild trust with customers. The role would be much more manageable if management provided stronger onboarding, clearer priorities, better internal coordination, and more realistic expectations. Without that, employees can end up stuck between frustrated customers and a leadership team that does not provide enough support to actually solve the root issues.

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