Pros
You can do the following during work: Youtube Netflix Twitch Minecraft Plex Reddit Imgur Bouncebreak Disregard the actual issues on a case and just close it as a cleanup Disregard your schedule and come in whenever you want Gain entry level and advanced level remote support techniques Gain an overall familiarity with multiple remote support applications Other pros: No dress code Coworkers can be cool
Cons
You can do the following during work: Youtube Netflix Twitch Minecraft Plex Reddit Imgur Bouncebreak Disregard the actual issues on a case and just close it as a cleanup Disregard your schedule and come in whenever you want Other cons: Policies too fluid, no real in depth definition of what policies are Management does not seem to follow up on various aspects Pay is lower than what would be considered normal for a tech job Techs that close high are rewarded even though they provide a sub-par quality of work Management attempts to placate employees with words, instead of proving their worth through actions