You Work in Walmart and it Can Sucks - Wireless Sales Associate OSL Retail Services Employee Review

3.0
Oct 21, 2015
Recommend
CEO approval
Business outlook

Pros

I love the people I work with including the District Manager. We make 10% commission on all cellphone related accessories. OSL (Walmart Wireless) carries 7 major companies if you include chatr. We make $5 - $15 in commission for cellphone sales but that's no where close to the booths at the malls. You get 50% discount on your cell phone plan with Bell, Virgin, Telus, Koodo, Rogers, and Fiso. You get to see the latest tech and have awesome Reps for the cell phone companies that come to improve your understanding on their products and plans. Also these Reps only represent Multi Carrier Companies so they are really fast at responding and trouble shooting your issues.They also give out online currency that can be used to buy prepaid gift cards if you answer their questions or sell their phones (They basically are bribing you but I am okay with it).

Cons

We work at Walmart with Walmart branding on our shirts and that's really confusing for customers. At some locations there are more OSL (Walmart Wireless) associates than Walmart electronics staff creating more confusion for customers. Its not the customers fault for asking for help when I applied for OSL (Walmart Wireless) I was actually applying for electronics but instead talked to the OSL (Walmart Wireless) thinking they were Walmart employees. They make the schedule 45 days in advance so its really hard to plan anything but most managers are happy to switch some shift around. There is a lot of useless paperwork because Walmarts system is so old and unable to connect to our software that keeps track of your sales and commission. That's why we have to manually input all sales and till count into our system manually. This adds more work for the manager who goes through all the files to see if their were any errors. To be honest this company is still growing and it always changing procedures to better improve the company and I truly think it will be a beautiful company to work for in the future.

Explore other reviews about OSL Retail Services

5.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

You can run your business how you want. Uncapped commission/bonus earnings. Those who work hard will be taken care of.

Cons

You will put in the hours but keep the vision of success and it pays off tremendously.

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OSL Retail Services Response
5d
Thank you for your thoughtful review! We're thrilled to hear that you appreciate the autonomy and rewards for hard work. Your insights about the hours and the vision for success resonate deeply with our mission. We’re excited to continue supporting your journey!
3.0
Apr 6, 2026
Recommend
CEO approval
Business outlook

Pros

Easy job application, in an world where "no answer" job listings and automated ATS rejections are an all-time high Commission that allows you to earn an extra $400-800 for top-performing Mobile Experts. Check out as many cables, cases, and chargers, they add up! Isn't really physically demanding for a $14-15 dollar job. 50% discount on AT&T, Verizon, and a lifetime 20% discount on T-Mobile with Experience More/Beyond plans.

Cons

Very luck-based. This job is more luck-based than skill based. Therefore, it easily ends up to where most locations that have the best sales are ones that have the highest demand for phones. In my district, one location barely gets any sales because of nobody wanting to work there and lack of demand. Customers will get denied very frequently, especially with the "Call Wireless Order Support" denial which is on the carrier's end, and the red "Sorry..." denial, the latter where Walmart declines it for potential "fraud" and the T-Mobile denial stating "customer not approved for carrier installment plan". District Managers encourage Mobile Experts to lie about the first bill to flip prepaid to postpaid. I strongly recommend T-Mobile as it doesn't have the activation fee for Android phones. Verizon also has the highest price which makes them not recommended for lower-end Android phones but better for iPhones, considering it'd always be more expensive to go with Straight Talk upfront than postpaid.

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OSL Retail Services Response
1mo
Thank you for taking the time to share your insights. We appreciate your feedback on both the pros and cons and your perspective is valuable in helping us improve the experience for our team and customers alike. Wishing you all the best, thank you again.
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