More than a bit sketchy - Mobile Expert OSL Retail Services Employee Review

1.0
Dec 7, 2023
Recommend
CEO approval
Business outlook

Pros

The people were nice enough

Cons

Never received my first paycheck because my card wasn't activated because OSL had my paycaed sent to a different town to a manager who kept it until my second payday, and Daily Pay auto dumps your paycheck to the Wisely card that if it isn't activated makes the money disappear. Brought it up to my team lead, and never heard anything back. On top of that you can't use the card for most stuff unless you "upgrade" your card... and for a fee of course. Never received my last paycheck to include any commissions I supposedly made. No flexible schedule like they advertised. Must be there mid day through supper time, so bad for people with kids. Threats of losing your job if you don't force post paid on at least 20 people a month. The commissions are ultra low unless you make that 20 sale minimum. Forced to do "donut calls" if you cannot force a sale every single day. M.E.s in higher traffic, more affluent areas get praised for making sales they were going to get anyway, while those at low traffic low income areas have to worry about their livelihoods and get treated like they don't try even thought they HAVE TO put in more effort to talk someone out of food money to buy a new phone. Was made to feel I wasn't a part of the team due to the fact I never received my uniform. I was made to use an oversized used shirt of the opposite sex that had holes in it. The training was bare minimum at best.

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OSL Retail Services Response
2y
Hello, thank you for connecting. We're very sorry to learn of your experience and take these concerns seriously - your feedback will be escalated for further review as soon as possible. Wishing you all the best, thank you again.

Explore other reviews about OSL Retail Services

5.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

You can run your business how you want. Uncapped commission/bonus earnings. Those who work hard will be taken care of.

Cons

You will put in the hours but keep the vision of success and it pays off tremendously.

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OSL Retail Services Response
2w
Thank you for your thoughtful review! We're thrilled to hear that you appreciate the autonomy and rewards for hard work. Your insights about the hours and the vision for success resonate deeply with our mission. We’re excited to continue supporting your journey!
3.0
Apr 6, 2026
Recommend
CEO approval
Business outlook

Pros

Easy job application, in an world where "no answer" job listings and automated ATS rejections are an all-time high Commission that allows you to earn an extra $400-800 for top-performing Mobile Experts. Check out as many cables, cases, and chargers, they add up! Isn't really physically demanding for a $14-15 dollar job. 50% discount on AT&T, Verizon, and a lifetime 20% discount on T-Mobile with Experience More/Beyond plans.

Cons

Very luck-based. This job is more luck-based than skill based. Therefore, it easily ends up to where most locations that have the best sales are ones that have the highest demand for phones. In my district, one location barely gets any sales because of nobody wanting to work there and lack of demand. Customers will get denied very frequently, especially with the "Call Wireless Order Support" denial which is on the carrier's end, and the red "Sorry..." denial, the latter where Walmart declines it for potential "fraud" and the T-Mobile denial stating "customer not approved for carrier installment plan". District Managers encourage Mobile Experts to lie about the first bill to flip prepaid to postpaid. I strongly recommend T-Mobile as it doesn't have the activation fee for Android phones. Verizon also has the highest price which makes them not recommended for lower-end Android phones but better for iPhones, considering it'd always be more expensive to go with Straight Talk upfront than postpaid.

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OSL Retail Services Response
2mo
Thank you for taking the time to share your insights. We appreciate your feedback on both the pros and cons and your perspective is valuable in helping us improve the experience for our team and customers alike. Wishing you all the best, thank you again.
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