Lack of transparency and appalling redundancy process - Anonymous employee OPEN Health Employee Review

1.0
Aug 25, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- My line manager for most of the time I was there was amazing, as were my immediate team. There are some wonderful, talented people in the organisation who are passionate about what we do. - Salary was good, as was remote/ flexible working.

Cons

- Really (really, really) poor communication from senior management, there is a clear sense or a lack of transparency, summed up by the fact that a couple of months ago at a big face-to-face meeting these people saying how great things were going for the company, then almost suddenly after this laying off loads of people with sob stories of how bad financially they have been doing this year. - Change is handled very badly, lots of people leaving after I started with little to no support with the difficulties surrounding this despite me being fairly new. - HR and payroll departments are pretty useless. Had issues regarding contracts, being paid what I was contracted etc and it took many, many attempts at contact to get things resolved. - The redundancy process was an absolute abomination, without due process followed, and with refusals to provide information about how they came to the decision to make certain roles redunant. They begun absorbing our roles into other roles which should not be doing our jobs whilst we were still there. Only justification given was a list of skills needed which they said I didn't have, but these were all in my job description and I had evidently used them during my time there. - I was only still there for a bit of time as I tried to question the process, however, they then suddenly put a meeting and made me redundant with immediate effect with no time for handover or time to say goodbye to the team. - A lot of the more senior management in the team are extremely fake. Praising my work and skills during my short-time there then in the next minute making me redundant for not having said skills. Redundancy did not include any skills assessment/ mapping or attempts to understand our roles. And those who are left repeatedly expressed how difficult their roles will be without us given we have unique skills that are essential to project success.

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OPEN Health Response
2y
Thank you for your comments, we are pleased to hear that you enjoyed working with the teams around you, OPEN Health has many amazingly talented people who are thriving and delivering excellence for our clients. Inevitably change has to occur in many businesses and OPEN Health has experienced the same challenges as faced by our competitors and our clients resulting in us needing to make some changes. We have followed due process and provided the support that was needed. We always strive to improve the internal services provided and the comments made are noted and will be reviewed.

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5.0
Jun 4, 2025
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CEO approval
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Pros

Great place. Been here almost 5 years. Highly recommend.

Cons

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1.0
Apr 7, 2026
Recommend
CEO approval
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Pros

You get to work from home. That is the only benefit.

Cons

You will work overtime without compensation every single day. When it comes time for a raise you will consistently get below industry standard with no ability to negotiate or talk to the decision makers (they will just email you from an address you can not respond to, to avoid the chance that you may counter). When it comes time for a promotion they will give you a new salary that matches the position below your new one, and again, will give you no opportunity to negotiate or discuss your insulting raise. There are no bonuses at all, so get that notion out of your mind. Executive leadership cares more about creating acronyms than actually resourcing departments appropriately. And the moment you show a willingness to go above and beyond, instead of rewarding you, they will simply give you more responsibility with no additional compensation. I was recently promoted, and am now making the salary I should have been making in my last position. I had one of the VP’s at the company recently tell me that I should be making 30k more at least, and to start looking for a new job because this company doesn’t care about retaining talented employees.

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