Massively under resourced for the amount of work - Anonymous employee OPEN Health Employee Review

3.0
Jan 17, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hire very nice people, good structured inductions to be introduced to the business

Cons

Massively under resourced leading to a continuous expectation of working overtime (with no recognition) and means mistakes happen and the quality of work suffers. Bare minimum of people per team who are overworked and juggling too many clients and priorities. Line managers could do with interpersonal skills training

avatar
OPEN Health Response
3y
Many thanks for taking the time to leave a review. We recognize the pressures of agency life and that sometimes workload and capacity can be a challenge. We are constantly reviewing internal processes to ensure our staff have the support they need. We have grown exponentially over the past few years, and whilst this is indicative of the success of the business, it does come with its own challenges.

Explore other reviews about OPEN Health

5.0
Jun 4, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place. Been here almost 5 years. Highly recommend.

Cons

Well, it's been a bit tumultuous in the industry of late, but I think we're being navigated ably through it.

1
1.0
Apr 7, 2026
Recommend
CEO approval
Business outlook

Pros

You get to work from home. That is the only benefit.

Cons

You will work overtime without compensation every single day. When it comes time for a raise you will consistently get below industry standard with no ability to negotiate or talk to the decision makers (they will just email you from an address you can not respond to, to avoid the chance that you may counter). When it comes time for a promotion they will give you a new salary that matches the position below your new one, and again, will give you no opportunity to negotiate or discuss your insulting raise. There are no bonuses at all, so get that notion out of your mind. Executive leadership cares more about creating acronyms than actually resourcing departments appropriately. And the moment you show a willingness to go above and beyond, instead of rewarding you, they will simply give you more responsibility with no additional compensation. I was recently promoted, and am now making the salary I should have been making in my last position. I had one of the VP’s at the company recently tell me that I should be making 30k more at least, and to start looking for a new job because this company doesn’t care about retaining talented employees.

5
See reviews by: Helpful|Rating|Date|All