Bad experience - Front Desk Agent O'Callaghan Collection Employee Review

It's challenging to find any positive aspects.

Unstable environment driven by toxic management practices. Low pay, no recognition, and ongoing staff loss. Culture does not support long-term retention. The employees are so fed up that they don't even talk to HR anymore; they just quit to escape the toxic environment. Irish employees are treated better than foreigners, which is a disgrace for a company of this size.

Good team spirit among staff in the early years. Some nice colleagues who genuinely care about guest experience.

There’s no real respect for employees’ effort or time. Salaries are very low compared to industry standards. Extremely heavy micromanagement — no trust in staff. Management is unqualified, indifferent, and lacks basic leadership skills. Employees are treated like numbers, not people. The attitude is “you can easily be replaced.” Pay raises and title changes are constantly delayed or denied with excuses. When someone threatens to leave, suddenly promotions or raises become possible. Favouritism is very obvious — those liked by management get all opportunities. The first year and a half were decent, but later everything went downhill under the excuse of “budget issues.” Staff benefits and perks were cut, and morale dropped significantly. After over 3 years of service, I didn’t even receive a proper goodbye or acknowledgment. When problems arise, management simply ignores them.