Don't know how to train - Customer Care Coordinator Numotion Employee Review

1.0
Feb 20, 2026
Recommend
CEO approval
Business outlook

Pros

The pay was good, the office I worked at, they would cater food a lot.

Cons

Their training sucks; I barely got trained. The person I was replacing was leaving, and I had a month of training that they split into two sections for the day. In between, I was supposed to shadow. I started in July, and by September, I was expected to know everything perfectly. When I would ask for help, I'd get talked down to or ignored. The person training me was working on their stuff instead of training me. So half the stuff they were doing, I wouldn't be doing. I got a warning, then 1 week later, I was let go due to performance issues stemming from insufficient training. I was talked down to instead of with. They were very judgmental. If you weren't their type of people, you got looked at differently. It's crazy, they are compassionate to people with physical disabilities but not mental. They are not understanding of neurodivergent individuals.

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Numotion Response
1w
Thank you for taking the time to share your feedback. Numotion is committed to fostering a workplace where all employees are treated with respect and concerns are taken seriously. We want to hear from current and former employees, please contact our employee concern reporting hotline: www.numotion.alertline.com, 800.826.6762 (English) or 800.297-8592 (Spanish).

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5.0
Nov 5, 2025
Recommend
CEO approval
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Pros

Supportive management, great teamwork, positive culture, making a difference matters.

Cons

Pay, I am severely underpaid for my experience and skills. Have inquired numerous times how to expand my role with no to little follow-through.

1
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Numotion Response
7mo
Thank you so much for taking the time to leave a review! We are so happy to hear about your positive experience, and we thank you for playing such a vital role in making a difference in the lives of our customers!
4.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility with schedule Uncapped Commissions Above-Average PTO 401K with Match Very Fair Car Allowance / Reimbursement

Cons

On the road majority of the day/week Minimal in person interaction with team Too many people involved with orders from start to finish which can cause confusion or miscommunication No incentive when you hit your goal (That’s what I was told). Communication between departments is not great

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