Pros
The local people were great to work with. Knowledge was shared openly. Customers were attempted to be treated with as much care as a dwindling staff could provide.Anything that needed to be done to get the problems resolved... would be done. All members were willing to put forth the extra effort to spend long hours fixing and cleaning a customer environment until it could be managed with the greatest of ease.
Cons
Where to start. It is great that the Company was able to procure a PPP loan during this pandemic (probably for about 3.7 million judging by the public documents). Then turn around and cut wages by 20% with no warning, no promise of payback, and no plan to return that missing amount until several pay periods later. Of course that was after the benefits cost increased by a tremendous amount per pay period. We were not hurting for work. We had more business going on during the pandemic than we could handle. Between the staff leaving over the BS of a rapid pay reduction, and the amount of customers caught off-guard from a sudden remote working force... Business was booming. Could not keep track of who my manager was most of the time. They were just grinding them down to nothing and tossing the husk aside once they were done. Everything became about the money. But not for the employees, nor the customers... Just how and when could they extract more from what little was left... it was sad to see the MSP that I started with turn into this. All the good techs are mostly gone. Replaced by an answering service and small shell scripts that no one wants to deal with.