Pros
• Lead enterprise-wide strategies to eliminate health disparities, embed equity into clinical operations, and improve patient experience and safety KPIs.
• Engaged over 30 community partners and advisory councils to integrate patient and community voice into system design.
• Drove execution of large-scale community activations, including Charlotte Health Fest and It Takes a Village, in partnership with Labcorp and public officials.
• Collaborated with Government Relations to assess the impact of state/federal policy on patient care and access.
• Collaborated with Patient Experience leadership to develop a system-wide Health Equity Dashboard, implement targeted strategies to increase HCAHPS survey response rates among underrepresented populations, and co-create a Health Equity Grievance Review Process to identify and address disparities in patient complaints and resolution pathways.
Cons
I honestly loved this role. I was able to grow exponentially, guided by phenominal leadership.