Innovative company with great work-life balance, but onboarding needs improvement - Customer Success Manager (CSM) Notion Labs Employee Review

good wlb and opportunites. Amazing when i joined in 2020

Recent changes and constant reorgs.

There’s an actual (free) coffee shop in the office, the workspace is beautiful, and the pay is highly competitive. For the most part, you’re working with really smart colleagues, which is great. Plus, the tool itself is widely used and loved, and it actually makes your day-to-day job a lot easier when it's running smoothly.

The high turnover here is pretty exhausting, and it feels like people are constantly leaving. Communication from management is also really stressful—there’s almost no heads-up or clear feedback if someone needs to improve, so people and even managers just get blindsided by sudden PIPs or getting let go. Roadmaps change constantly, too. While the All Hands meetings are super inspiring, they usually just spiral into management shifting direction completely and forcing you into another crazy, unrealistic deadline. On top of all that, the tool itself runs pretty slow on the production side, which just adds to the daily frustration.