Feb 22, 2022
North Response
4yI apologize for the slight delay in responding to your feedback as it was so severely worded, and such an outlier from the feedback we have received, I needed time to collaborate with our senior leadership team on the most appropriate response. As you know, executives in a company are put in place to focus on what is best for the employees and the company. Sometimes it is easy to throw stones when you are not the person that has to make hard decisions or when you might not have all of the data that went into the decision making itself. Our entire C Suite is 110% dedicated to doing what is best for our team members and creating a strong, positive culture at NAB. If believe that if we do what is best for our team members, then our team members can focus on doing what is best for our merchants and each other. Our CFO and CAO work tirelessly to ensure that our team members have the best working situation possible. As an example, in the first quarter of 2022 we introduced a Zen Spend account giving all team members $500 to spend on wellness related items AND we are rolling out Flexible PTO to ensure all team members have the flexibility they need to take time off and recharge. These are not “soulless” decisions made by leaders that don’t care about the “rank and file” (by the way, we are not fans of calling our valued team members “rank and file”). These kinds of decisions are completely focused on the health, wellbeing, safety and productivity of our team members. Our CEO is not unlike any other founder/CEO that has to make hard decisions every day as we drive towards their vision but he supports our C Suite strategy and focus on people at NAB. We are saddened that you felt the need to share this severe feedback in such a public manner instead of reaching out to have a conversation with any of us. I want to reiterate that any of us in the C Suite would still welcome a conversation around your perspectives and hopefully get everyone to a better, less volatile place.