Haven't really helped anyone in over a year - Customer Support Specialist Niantic Employee Review

The people, the amazing office, the work life balance, the benefits, 401k match

Niantic had few flaws and none that come to mind currently

Niantic has a unique mission and works on products that blend technology, gaming, community, and real-world exploration. The people are generally smart, passionate, and collaborative, and there are opportunities to work on creative projects with global impact. The company also offers a good learning environment for those interested in gaming, AR, live operations, and location-based products.

Priorities can shift frequently, which sometimes makes it difficult for teams to stay focused or understand how their work connects to the broader company strategy. Communication from leadership could be clearer, especially during periods of change. Some processes feel reactive rather than proactive, and cross-functional alignment can vary depending on the team.