Above average pay for the area, not worth your mental health. - Customer Service (CSR) NiSource Employee Review

The majority of your calls are from poor and desperate customers attempting to negotiate a payment plan with money they typically don't have, often resulting in disconnection of service due to nonpayment. Being the face and messenger for these transactions tends to wear heavily on one's mental health, especially in the winter. Though they advise their CSRs to "advocate for the customer", as a service provider they are ultimately profit forward rather than people forward. Little room for growth in the office setting.