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      NiSource

      Engaged employer

      NiSource reviews

      Typical Customer Service but decent benefits - Customer Service Representative (CSR) NiSource Employee Review

      3.0
      Mar 10, 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Work/life balance is pretty nice with ample vacation and sick time.

      Cons

      Technology is not up to date. Management micro manages. At home agents do not have as much "supportive" support as desired. Inconsistent policies/procedures.

      Explore other reviews about NiSource

      5.0
      Apr 3, 2026
      Lead, category specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay & people are great

      Cons

      Need more stringent work instructions/ policy

      3.0
      Jun 4, 2026
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Better pay than most companies in NWI

      Cons

      Leadership turnover every so many years

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