horrible - Customer Care Representative NiSource Employee Review

1.0
Feb 2, 2022
Recommend
CEO approval
Business outlook

Pros

You work indoors with heat and ac.

Cons

Nonstop calls of customers yelling and screaming about their gas getting shut off. People calling in begging to keep their heat on or get a payment plan. Bathroom breaks are timed. Lunch is down to the second, one second late = late. YOU HAVE TO PULL THROUGH PARK IN THE PARKING SPACE , do a safety check around your vehicle and place a cone on your dash or hood.

Explore other reviews about NiSource

5.0
May 23, 2026
Recommend
CEO approval
Business outlook

Pros

Good company culture and managers

Cons

Outdated systems and computer softwares

3.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Better pay than most companies in NWI

Cons

Leadership turnover every so many years

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