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      NiCE

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      NiCE reviews

      Shareholders of NICE should be concerned. - Cloud Operations Engineer NiCE Employee Review

      1.0
      Jul 5, 2023
      Cloud operations engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      It's a job. The people are amazing! Love my leadership & team members. (inContact division)

      Cons

      After a wildly successful company, (inContact) was acquired by NICE the company (inContact division) is not a place I would recommend working. Most of the perks have been stripped away, in that ensuring inContact employees are happy and wish to stay long-term is not an investment NICE is willing to make. The healthcare benefits package has fallen dramatically. The pay is well below market value. Unable to hire new talent or replace lost headcount. Especially US-based employees. Perks & benefits offered to NICE employees are not extended to inContact employees, specifically US-based employees. inContact's revenue is carrying NICE, yet the decisions & policies made by NICE's CEO Barak Eilam are having a serious negative impact on the future, and success of inContact. The company that hire me, the one I once loved is gone. I don't have faith the CEO of NICE has the ability to replicate what Paul Jarman created.

      avatar
      NiCE Response
      2y
      Thanks for leaving us a review. Our employee surveys always point to strong trust in the vision and strategy of our leadership and most importantly our CEO. We also offer all employees a competitive compensation and benefits package. We have an annual calendar of processes in place, to review our employees’ performance and reward them accordingly. There is a broad merit process as well as bonuses, allowing for increases in pay. This has continued throughout the pandemic and even in today’s challenging market conditions, despite many other companies recently cutting salaries, laying off employees, decreasing bonuses or dropping them entirely. If you have any specific concerns, then we recommend that you reach out to your HR Business Partner to address them.

      Explore other reviews about NiCE

      5.0
      May 29, 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company, Good tech stack, and engaging team

      Cons

      Pay scale, benefits are weaker compared to other companies of this size

      4.0
      Feb 25, 2026
      Sales development manager
      Recommend
      CEO approval
      Business outlook

      Pros

      With the new CEO Scott Russel, it seems he is taking on the pay compression that everyone is feeling and trying to make changes. It takes a long time though. They are promising that changes will be coming in March 2026. The worklife balance is great, working in a hybrid work at home/in office environment is great.

      Cons

      The pay is still lower for the industry standard. In the SDR side bizops makes a laudry list for the SDR's to not get paid on opportunities. They give 3 months for the AE's to change something up in salesforce on the opportunity and if they do, it often stops the SDR's from getting paid. They also jump over dollars to save pennies with their Top Parent Account rule and if any account get an opportunity on it and its owned by a large top parent account, the SDR cannot talk to any of the other companies under the Top Parent Account for 90 days. Sure it stops the SDR from fraud, but it also stops SDR's from selling. NiCE loses out on so much more money trying to stop the SDR's from scamming the system rather than just saying if you make an opp on an Account you can't have any other opps on that one account for 90 days, not all the accounts under the top parent account. It makes absolutely no sense.

      avatar
      NiCE Response
      2mo
      Thank you for your review. At NiCE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! We are also proud of our sales support setup, which provides extensive sales enablement training and guidance to our team members, helping them to succeed, and ensuring that many of our salespeople are extremely well compensated. Recent updates to our performance and rewards framework further strengthen professional development and total rewards, including equity for the top 20% of employees globally. Wishing you continued success in your career journey with NiCE!
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