NICE Acquisition company struggling - Manager NiCE Employee Review

2.0
Jun 28, 2023
Recommend
CEO approval
Business outlook

Pros

There are some amazing people in this organisation, unfortunately 90% of them aren't senior management. The Customer Facing teams (Sales, SC's, Implementation and CS) are rockstars Work life balance can be good, if you have the time to not work late every day.

Cons

Core senior management team appear to be clueless about how to get the most out of the business and their employees. They are slowly grinding the business into the ground following the acquisition and NICE are letting them do it. Key business changes are made without consultation with those who it will effect, and often those changes are wrong, creating more stress and unhappiness in the teams, some get rolled back, most don't. Lots of people are looking to leave as they are unhappy and underpaid, and aren't supported enough. The product team can't supply a roadmap and no one knows what direction the product is going in. Managers manage rather than lead and many are in the wrong roles. NICE HR Business partners have no clue, or empathy and do what the business leaders tell them too. NICE don't appear to be too bothered about what happens with this acquisition. They've hardly signed any new customers in the last 18 months so no new revenue coming in, putting even more pressure on rinsing the existing base NICE as a business talk internally about how much money they are making but none of this is reinvested in the employees. (Benefits package is archaic) They also talk the talk with mental health but then do nothing to train the managers on how to spot the signs and support the employees

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NiCE Response
2y
Thanks for taking the time to share some of your thoughts. Our employee surveys consistently show that there is great satisfaction with the leadership of our managers. We also recognize that our employees have lives beyond their work and offer NICE-FLEX hybrid model which provides ultimate flexibility for employees, comprising 2 days in the office each week, and 3 days of remote work. We place great emphasis on having an innovation culture at NICE. We are market-leaders and partner with our customers to provide them best-in-class technology to ensure their success. We wish you the best of luck with your future career journey.

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5.0
Jun 30, 2026
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Pros

- Fantastic leadership - My boss was determined to see my succeed - Awesome culture - Best product in industry

Cons

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5.0
Jun 23, 2026
Recommend
CEO approval
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Pros

1. Strong culture of collaboration across departments, making it easy to partner with Product, Sales, Customer Success, and Executive Leadership. 2. Significant opportunities for professional growth and ownership, with leaders empowered to drive strategy and make meaningful business impact. 3. Smart, talented colleagues who are passionate about the company's mission and consistently raise the bar on execution and innovation. 4. Fast-paced environment that encourages learning, creativity, and continuous improvement, particularly for marketing professionals looking to expand their skill set. 5. Competitive compensation and benefits, combined with flexibility and a supportive work environment that promotes work-life balance.

Cons

Some older processes that are in the process of being modernized.

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NiCE Response
4d
Thank you for sharing your experience. At NiCE, we take pride in fostering a positive work culture, and it’s great to hear that you’re enjoying your journey with us. Whether it’s building new skills or pushing boundaries, we’re here to support your growth. Wishing you continued success in your career journey with us!
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