Horribly managed company, 'customer first' is purely window dressing - Professional Services Engineer NiCE Employee Review

2.0
Jun 30, 2013
Recommend
CEO approval
Business outlook

Pros

Multi-national company with multi-national customers, lots of international business trips Very interesting fields of business (financial institutions, governments, transport companies) In some segments you work with state of the art equipment and software, and you work closely with real experts in their field, which is many times highly educating

Cons

Non-productive CRM system which does not really follow the natural normal business processes, therefore you have to add many sideletters in the form of excel sheets to provide management information, CRM system is close to obsolete and time consuming. Poor integration of acquired companies, poor evaluation after integrating the business processes Management thrives on incorrect business data acquired from the old fashioned CRM, poor follow up , nor correction of errors in CRM or standard operational procedures Promisses made by management are hardly kept High turnover and high rate in changes of higher management, hardly perceivable nor comprehendable by the lower ranks

Explore other reviews about NiCE

5.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

Great company, Good tech stack, and engaging team

Cons

Pay scale, benefits are weaker compared to other companies of this size

4.0
Feb 25, 2026
Recommend
CEO approval
Business outlook

Pros

With the new CEO Scott Russel, it seems he is taking on the pay compression that everyone is feeling and trying to make changes. It takes a long time though. They are promising that changes will be coming in March 2026. The worklife balance is great, working in a hybrid work at home/in office environment is great.

Cons

The pay is still lower for the industry standard. In the SDR side bizops makes a laudry list for the SDR's to not get paid on opportunities. They give 3 months for the AE's to change something up in salesforce on the opportunity and if they do, it often stops the SDR's from getting paid. They also jump over dollars to save pennies with their Top Parent Account rule and if any account get an opportunity on it and its owned by a large top parent account, the SDR cannot talk to any of the other companies under the Top Parent Account for 90 days. Sure it stops the SDR from fraud, but it also stops SDR's from selling. NiCE loses out on so much more money trying to stop the SDR's from scamming the system rather than just saying if you make an opp on an Account you can't have any other opps on that one account for 90 days, not all the accounts under the top parent account. It makes absolutely no sense.

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NiCE Response
3mo
Thank you for your review. At NiCE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! We are also proud of our sales support setup, which provides extensive sales enablement training and guidance to our team members, helping them to succeed, and ensuring that many of our salespeople are extremely well compensated. Recent updates to our performance and rewards framework further strengthen professional development and total rewards, including equity for the top 20% of employees globally. Wishing you continued success in your career journey with NiCE!
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