Pros
If this is your first job after college, NEXTGUEST (previously HEBS Digital) is a fantastic company for learning not just digital marketing and hospitality, but also agency processes and best practices. There are some truly talented people across all departments, and if you land in the right circles, you will also have a friendly, tight-knit time in the workplace. You can clearly tell that there are some people in the company who truly care and want to transform it into the top, trendiest digital marketing company for hotels in the world.
Cons
However, despite calling itself a ‘Tech Company’, NEXTGUEST is run via rather archaic internal procedures, tools (ie. QuickBase) and corporate culture. There is no clear vision, mission, or values - even less with the level of changes happening. It seeks the business of the newest, trendiest ‘big dogs’ of hospitality, but simultaneously takes random non-promising clients. It seeks maximum productivity and accountability from its entry-level/associate employees, but consciously saturates their bandwidth paired with empty promises of ‘it will get better’. Unless you started in the company before the change in leadership, you will likely be under-payed for your position, for the city, and for the actual work. For example, you will witness multiple cases of entry-level/associates employees doing the exact same, if not more work than their managers and even supervisors. Yet, this is masked under miscommunications and counter-productive internal procedures.
