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Next Level Solutions

Engaged employer

Some positives, but problems abound - Anonymous Next Level Solutions Employee Review

1.0
Jul 8, 2022
Recommend
CEO approval
Business outlook

Pros

Benefits are solid with decent insurance at a fair price. Paid time off is the best perk, including holidays. Little to no overtime, late days, etc.

Cons

Culture is too laid back. There is very little structure in place, best practices do not exist and communication is very poor in most departments. During orientation, one of the leaders stressed how they hate silos, but silos abound. There is nothing in place concerning development of individuals or how to prepare people for their work. Some of this comes with tremendous growth, and you have many who were good SME's in a particular area wearing a Director or VP hat when they don't know how to lead. Many of them are from the "good ol boy" network, picked because they knew such and such a person more than any experience or ability. This results in multiple resignations a month, which is pretty telling for such a small company. People are assigned to lead and train you who don't care a bit about you and are only interested in their growth, even if that means you don't learn anything or receive any work. If you are looking to work onsite in Springfield, you might make it work if you keep your head low and don't mind coasting along and collecting a paycheck. If you are remote or in a smaller office, you will feel disconnected and disengaged. There is a lot of "yea us!" cheer-leading, but very little substance.

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Next Level Solutions Response
3y
Thank you for taking the time to share this thoughtful review. We appreciate Pros insights and more importantly the Cons. We continually seek to navigate the Cons our team members are experiencing, address them, and collectively improve in a timely manner. You bring up some very valid points and the leadership team is working to change previous missteps and poor decisions, so we are able to move forward and take care of our employees' well-being, career growth, engagement, feeling appreciated, and seeing how their individual contributions help everyone. If you would like to discuss this further, please don't hesitate to email HR@nlsnow.com.

Explore other reviews about Next Level Solutions

5.0
Mar 18, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The employees and leadership at NLS are hard working, generous, understanding, and look to employees to help lead the way in services provided to clients.

Cons

The loudest voices tend to stir the pot the most.

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Next Level Solutions Response
1y
Thank you for your review and for being part of NLS over the years! We’re so glad to hear your experience has been shaped by great colleagues and leadership who are focused on collaboration and service. We also appreciate your honest perspective. Creating a positive and productive environment means continuing to listen to all voices - while also staying focused on what moves us forward as a team. Thanks again for sharing your thoughts and for all you bring to NLS.
2.0
May 12, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefit package which includes PTO

Cons

Upper Management only cares about themselves and doesn't listen to the employees. They don't care when someone leaves. They are promoting people into upper management that have no business being in charge not only of people but a company. They are not transparent like they claim they are and only care about certain people and are not addressing the real problems. If they would listen to their employees and fix the REAL problem, the company would succeed. They tell you to come to them and let them know what the problem is. When you do, they don't listen or do anything about it.

2
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Next Level Solutions Response
2w
Thank you for sharing your feedback. You're describing a specific pattern: you spoke up, and nothing happened. That's not a gap in our process. That's a breakdown in trust, and those don't get fixed by telling people we have an open-door policy. You called out the People team directly. When the people responsible for culture and employee experience don't get it right for an employee, it can show up everywhere, and you felt that. Putting people into leadership who aren't ready to lead people can be damaging. It's a fair criticism to make, and it deserves a real answer, not a line about how we're committed to developing great leaders. We're looking at how feedback moves inside this company and whether our actions match what we say we believe. That work isn't finished.
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