Pros
literally the fact that its fully remote and has somewhat of a decent salary is the pros that is all
Cons
where does one begin?! Extremely high turnover; the role is posted constantly due to poor retention. Virtually no training or onboarding new hires are left without guidance or support. Management is absent, disengaged, and unapproachable; leadership at every level lacks accountability. Team leads are inexperienced, often recent graduates who rely on favoritism rather than merit. Unrealistic performance goals paired with constant micromanagement. No opportunities for growth or development; career paths are non-existent. Work environment mirrors a call center, with relentless call volume and strict time tracking. Calls cannot exceed 15 minutes even when a client requires more support, you are instructed to end the call or call back. Poor customer service standards are enforced, prioritizing speed over genuine client assistance. No team meetings, coaching, or constructive feedback only negative oversight. CEO is completely absent and disconnected from employee or client realities. Employee well-being is disregarded; even basic needs like bathroom breaks are treated as inconveniences.