Fast-Paced Environment but Lacks Fair Leadership - Performing Loan Consultant Newrez Employee Review

1.0
Aug 22, 2025
Recommend
CEO approval
Business outlook

Pros

Occasional free meals on Mondays or during mandatory overtime Gained experience handling high call volumes in a fast-paced environment Exposure to loan servicing processes and compliance standards

Cons

Management plays favorites, creating an unfair work environment Team leads enforce rules (no phones on the floor) but break them themselves by taking personal calls No work-life balance; constant calls with no real breaks Poor training that leaves employees unprepared Toxic culture where gossip and talking about others is common High pressure and lack of support from leadership Disrespectful communication from management when asking questions No safe reporting system. Manager said she’ll back her leaders no matter what, so employees felt like they have no voice.

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Newrez Response
10mo
Thank you for your honest feedback. We take your concerns seriously and are committed to improving in all areas that you highlighted. We will ensure that your comments are communicated to our internal team. We appreciate you taking the time to share your thoughts with us.

Explore other reviews about Newrez

5.0
Jul 5, 2026
Recommend
CEO approval
Business outlook

Pros

I get to work remotely. They have a good retirement plan/401K. I work autonomously with very little oversight, meaning there's no micromanaging. They are great with holidays and time off. Very inclusive and socially aware. Those are two reasons I've remained employed by them.

Cons

The salary is lower than preferred. I've worked two years with zero pay increase because "no pay increases for remoter employees". The health insurance is lacking and not fantastic, but I'm not sure that's really a con since nearly every health insurance plan in America is lacking.

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Newrez Response
3d
Thank you for sharing your feedback. We're glad to hear you value the time off and inclusive culture. We also appreciate your perspective on compensation and benefits. Feedback like yours helps us continue to evaluate and improve the employee experience.
2.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Great work/life balance - Awesome coworkers - Lots of opportunities to try new things and be innovative

Cons

- Senior leadership does not value remote workers and doesn't get to know them/engage with them - Frequently lays off remote employees, regardless of performance, achievements, or job role, sometimes without offering options to move or relocate. They also on occasion use underhanded tactics to pressure remote employees to leave so they don't have to pay out severance. Lastly, unless required by your state's law, they never pay out your remaining time off - If you start underpaid, you will remain underpaid even after promotions - Job performance does not impact yearly bonuses/increases. Pay doesn't keep up with inflation

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Newrez Response
3d
Thank you for sharing your experience. Your feedback matters, and we’ll make sure it’s reviewed by our team as we continue working to improve. We appreciate you taking the time to let us know your thoughts.
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