Shellpoint and nobody at Shellpoint knows what’s going on. From the first day in training, we learned a role that we weren’t even hired for, 30 days later were thrown on the floor with no training of the literal 6 systems you have to use, or what the call flow is; just fed to the sharks. Came to the company with a MLO license was told I would get and extra $1/hr and 15% kicker on my bonus, but didn’t end up seeing that until 5 months into the role and only got back dated for 1 month. If a role opens to a “higher” position there’s no raise, it’s all lateral, so more work the the same pay. The management is completely lost and have no idea what they’re doing. There’s no direction here, just the blind leading the blind. Leadership says in interview you will make $3k-$5k in bonus, but if you do that math hitting 100% to goal gets you just above $800-$900. These poor homeowners that have to deal with their mortgage being serviced by this company. I pray with everything that is holy that my mortgage never get sold to this company, they do everything in their power to foreclosure on people’s homes. I have never been told so many times to to deny payment from people. That is sick and wrong taking peoples house from them.
