A double edged sword - Mortgage Operations Specialist Newrez Employee Review

3.0
Dec 25, 2025
Recommend
CEO approval
Business outlook

Pros

The company culture is great honestly. They are big on giving back to the and provide you with opportunities to volunteer. The office is really nice and we do fun events like escape rooms, scavenger hunts, etc.

Cons

There are leaders who will encourage to prioritize the role over things that are extremely important like your literal children and mental health. Things usually run very smoothly when you’re doing good, but if your productivity begins to be impacted the treatment is flipped like a switch. It make your feel that they were disingenuous in the first place and you’re only as good as how much you benefit them. Also depending on the role the pay can suck.

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Newrez Response
5mo
Thanks for sharing your feedback. Your concerns have been noted and passed along to our team for review. We’re always looking for ways to improve, and your input helps us do just that. We appreciate you taking the time to share your thoughts.

Explore other reviews about Newrez

5.0
Jul 5, 2026
Recommend
CEO approval
Business outlook

Pros

I get to work remotely. They have a good retirement plan/401K. I work autonomously with very little oversight, meaning there's no micromanaging. They are great with holidays and time off. Very inclusive and socially aware. Those are two reasons I've remained employed by them.

Cons

The salary is lower than preferred. I've worked two years with zero pay increase because "no pay increases for remoter employees". The health insurance is lacking and not fantastic, but I'm not sure that's really a con since nearly every health insurance plan in America is lacking.

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Newrez Response
2d
Thank you for sharing your feedback. We're glad to hear you value the time off and inclusive culture. We also appreciate your perspective on compensation and benefits. Feedback like yours helps us continue to evaluate and improve the employee experience.
2.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Great work/life balance - Awesome coworkers - Lots of opportunities to try new things and be innovative

Cons

- Senior leadership does not value remote workers and doesn't get to know them/engage with them - Frequently lays off remote employees, regardless of performance, achievements, or job role, sometimes without offering options to move or relocate. They also on occasion use underhanded tactics to pressure remote employees to leave so they don't have to pay out severance. Lastly, unless required by your state's law, they never pay out your remaining time off - If you start underpaid, you will remain underpaid even after promotions - Job performance does not impact yearly bonuses/increases. Pay doesn't keep up with inflation

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Newrez Response
3d
Thank you for sharing your experience. Your feedback matters, and we’ll make sure it’s reviewed by our team as we continue working to improve. We appreciate you taking the time to let us know your thoughts.
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