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New York Internet

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Gain valuable experience or work semi-comfortably within your boundaries, your choice - Data Center Technician New York Internet Employee Review

3.0
Sep 11, 2013
Recommend
CEO approval
Business outlook

Pros

The entire business is small enough that you will be able to understand just about every facet of it's diverse operations within six months. From a systems administration perspective if you have little/no previous experience with unix environments, here is a perfect place to cut your teeth. Problems spring up constantly, and just about every set-up needs some love or could be improved upon dramatically. You will get a very good primary education about how a third-party data center operates, gaining exposure to server hardware, network cabling, cooling and ventilation systems and security. You will get an excellent first exposure to using freeBSD as a webhost and firewall, and pfSense as an all around network appliance. You will also get a very good general read-only exposure to network administration. If you want to test out your base diagnostic troubleshooting skills related to hardware fauls, OS and application difficulties, and network issues - you'll get a chance to do so, and fairly in-depth on some occasions.

Cons

Very limited chance for upward mobility within the company. Large (~800 messages) daily email volume. Expectation of quick resolutions and immediate responses. You will answer the phones for the general help line. You will answer the door when it rings. Pay is not competitive with other comparable service providers. Not an atmosphere or culture for mentoring or tutoring of the junior staff. Some equipment and set-ups run on cheap hardware and old software (freeBSD 4 - really!). The company is not growth oriented or expanding. Your range of tasks will still include menial ones even when you have eclipsed them in skill level. (Manual server reboots one moment, troubleshooting VPN tunnel connectivity the next, then go throw out some boxes, then diagnose PHP errors related to missing module dependencies on a webhost). You will not get a personal laptop or cellphone or any desktop equipment manufactured within the last five years.

Explore other reviews about New York Internet

5.0
Nov 8, 2018
Recommend
CEO approval
Business outlook

Pros

Working at NYI was a good experience. The work was interesting and challenging and my coworkers were mostly awesome. NYI had a great custom tailored in-house customer management system which was an extremely useful tool for every admin.

Cons

The datacenter is staffed 24/7 and working overnight was always a challenge. NYI needs a solid employee development plan, there was no structure to on the job training. Aside from that, I did learn quite a bit working on diverse systems. Pay was low and I moved on in my career.

2.0
Nov 15, 2012
Recommend
CEO approval
Business outlook

Pros

Nothing worth mentioning really. They mostly hire immigrants who cannot find another job.If this is your first job in IT you can pick up on some of the basic knowledge but you should leave after your first year.

Cons

Pay is very low. You should expect to earn $14-16/hr. No overtime. Management and Human Resources doesn't care about their staff. You will be dealing with hardware replacement for the most part, very little exposure to system administration. Your manager will be absent 4 days out the week, and when he's there you won't hear much from him. Don't expect a decent raise. Bonuses are not worth waiting for either. HR does their best each year to pick the worst (cheapest) benefit plan. For the most part you'll be doing work similar to a janitor. You can expect to throw out trash, wipe coffee off of the floor, exterminate stink bugs, wash floors, etc. Also, during summer, their cooling system doesn't work, so they rotate people to spray water out of a hose onto their A/Cs till the temperatures cool down. Like I said, there's very little room to learn anything to do with your field. I will invite more ex coworkers to give a review as well. Thank you glassdoor for letting us share!

9
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New York Internet Response
12y
Dear Anonymous, Thank you for reviewing our company - we appreciate your feedback. We must however bring clarity to your account as well as correct several comments that are not factual. First and foremost, you are describing (albeit in a negative way) our Entry Level Data Center Technician position, while putting “admin” as your job title. It is true that some aspects of this position could be tedious or physical, however, for the most part this job is an opportunity to get hands-on experience and understanding of the industry. We are confident that is why you chose to work here and that is how you got your initial much needed experience at the time. As with any entry level position, it is possible to outgrow it. To that end, there is no shortage of examples within our company of the employees moving up from the entry level positions to the higher ranks. Your comment on overtime is false – in accordance with NY state laws, NYI pays overtime to non-exempt employees. Medical benefit choices for small businesses are not many - your plan might have been basic but was covered by the company 100% with $0 deductible. And yes you are absolutely correct - we don’t discriminate against immigrants. Team NYI
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