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New Horizons In-Home Care

Engaged employer

Company has gone downhill! - In Home Caregiver New Horizons In-Home Care Employee Review

1.0
Nov 7, 2023
Recommend
CEO approval
Business outlook

Pros

When I first started I thought it was a pretty good company. Easy/good communication.

Cons

After a while the communication failed. I would get calls repeatedly to fill in for shifts that they knew I couldn't accept because I was at another job. I was sent to a client's home that was sick with what they thought was COVID, they did not warn me! I was sent to a client's home without the client being called to let them know, so the family was very upset! I was sent to client's homes when they weren't even home! When I complained I got a call saying that I hadn't worked in over 30 days so I was being dropped, I was not getting vacation payout, however, it had not been over 30 days! It's a terrible company to work for. The client's care plans are never up to date or correct. My client's were constantly complaining about their communication with the company.

Explore other reviews about New Horizons In-Home Care

5.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

Everything is a pro!! The most flexible work schedule I have ever had! The clients are a joy and are the best part of my day. The New Horizons employees are so helpful and kind , I absolutely love it there.

Cons

I honestly do not have any cons.

5.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

The clients appreciate you. They really do, and they'll let you know how happy they are to have you. This job does make a real difference in people's lives day by day. A lot of independence and trust is placed in you as a CG. I appreciate that.

Cons

You never really know what you're walking into. No matter what the care plan says there will often times be issues not stated in the care plan, no matter how many questions you ask for clarification. Usually environmental challenges. Clients normally get 40 reimbursable miles a month and after those are gone (they go quick), its at the caregivers expense to run errands for the client.

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