Can't find themselves - Anonymous employee New England Network Solutions Employee Review

Larger than most MSPs, yet focused on employee well-being. The company has an excellent benefits offering, and a culture dedicated to hearing ideas from everyone. Continual learning is encouraged and celebrated for everyone. There is a strong focus on making sure the company is providing the right level of service to each customer. Work/Life balance is also highly encouraged (to varying degrees depending on the role. Teams are always willing to work with each other to drive success and make the customer experience better.

Not a great work environment for those looking to coast by. But if you're a driven person, there are great opportunities!

It’s a job that pays decent MSPs are the best way to learn tech

There is a lot of administrative employee overhead that doesn’t make sense. Account managers don’t work with consultants to give a the best possible experience to the client. (Account managers don’t look for more clients but manage the ones on file) There is a lot of middle management for a company that’s only ~60 people. For instance the engineer reports to the engineering team manager who reports to the service manager who then reports to upper management. The company politics and policies inhibit an engineer from doing the best job possible. They are also having trouble hiring that service manager. The last 4 or 5 people they’ve hired haven’t been a good fit and many have left due to it. As an engineer I feel more like a lackey than a rock star.